Availability of items:

All of the saddles on our site are ‘one offs’ or individual items and we can not guarantee continued availability. You may wish to contact us prior to ordering to check the actual availability of an item.

If an item is ordered and then found to be unavailable, we will contact the customer to discuss possible alternatives at this point the customer could request to cancel the order.  All monies paid at this point will be refunded.

Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address.

Any item or service can be withdrawn at any point.

All saddles available on Discount Saddles online.com can be included subject to availability (specific saddle numbers must be specified by customer prior to appointment)  as part of a pre booked Saddle fitting appointment made with Village Saddlery within a maximum 10 mile radius. A minimum call out charge of £125.00 will apply. Redelivery – if required will be charged as an additional appointment.

Please note that as all saddles listed are ‘one off saddles’ and are therefore priced individually.  Should an appointment be requested with Village Saddlery to check the fit of a Discount Saddle online.com saddle and at the appointment the saddle is deemed not suitable – the call out charge will still apply in full.

Delivery of the Goods

Various courier options are used for delivery of our saddles. Whilst we will also aim to deliver items within the time period specified, sometimes due to reasons outside of our control this is not possible.

Please note that timescales for delivery and delivery charges will vary depending on the required delivery address.

All saddles must be signed for on delivery. A failed delivery attempt will result in a delay and any charges made by the delivery company will be passed on to the addressee.

Any delayed deliveries caused by someone not being available at the provided address to sign and receive the saddle will reduce the amount of time allowed for the trial of the saddle.

Deliveries delayed due to customer not being available at requested delivery address or requesting a postponed delivery from the courier will not extend Trial period and a failed delivery attempt charge will be made of full postal cost.

Failed delivery charges will apply at rate of full postal charge after the first attempt made to the customer address.

Delivery times do not include Saturdays or Sundays. Items ordered on a Thursday will be delivered on the following Monday.

We will contact you with an estimated delivery date if we believe delivery may be delayed beyond normal delivery times.

Any specific country taxation charges that may be due prior to delivery of the saddle are the responsibility of the customer and not Discount Saddles Online. If an item is returned to us due to none payment of these taxes all charges will apply including postage, trial fee (if applicable), any return postage fee charged by courier and any fines incurred if applicable.

Cancellation of orders

Please contact us immediately via email info@discountsaddlesonline.com or via telephone 07936 905214 if you wish to cancel your order. If the item has not yet been despatched and we are able to cancel the courier without full charge, all amounts paid will be refunded less a £10.00 admin fee.

If the saddle has already been despatched or a courier booked for pick up the order can not be cancelled.

Return of Goods – (where Trial process applies) NB this process does not apply to saddles sold without the inclusion of a Trial process)

Once you receive the saddle you then have 3 full days to trial the saddle. This includes any weekends and Bank Holidays within the trial period.

• During the trial period and until the saddle is returned and signed for by Discount Saddles Online the saddle is your responsibility.
• You must let us know by email to info@discountsaddlesonline.com by 6pm on day 3 of the trial if you intend to return the saddle.
• We must receive the saddle back by day 7 from customer receipt of the saddle. After day 7 it is non-returnable.
• Deliveries delayed due to customer not being available at requested delivery address or requesting a postponed delivery from the courier will not extend Trial period and a failed delivery attempt charge will be made of full postal cost.
• Package the saddle carefully in the original box it was sent out in and return it to us:
  Discounts Saddles Online, The Granary, Myddleton Hall Farm, Delph lane, Warrington, WA2 0RQ.
• Return postage is at your own cost. (You must ensure an appropriate service is used, including insurance to cover the value of the saddle price and signed for)
• Once the saddle has been returned and checked, you will be refunded less outgoing postage and the applicable charge for the saddle trial fee. Please allow up to 7 days for the refund to be processed.
• The saddle must be returned to Discount Saddles Online in the same condition it was despatched to you. Any excessive wear and tear will be charged for and deducted from the amount refunded.
• The security tag on the saddle must not be removed until after the trial period, Saddles with the security tag received can not be returned.

Please note:

• Any excessive wear and tear will be charged for.
• Any damage to the saddle will be charged for or may make the saddle non-returnable.
• Any saddles returned in a dirty condition will be charged a £30.00 cleaning fee.
• Any saddle which has been cleaned using anything other than a damp cloth or has had any balm or leather feeding product can not be returned.
• Second hand saddles have of course been used and the flocking may require adjustment to fit your own horse and may have taken on the shape of the previous horse it was used on.
• Any faults or issues with the saddle must be highlighted during the trial period of the saddle.
• Any saddles which are not eligible for a trial period ie brand new saddles, must have any faults reported by email within 7 days of receipt and be returned within 14 days. They must be returned in an un used condition with the security tag still intact. Please note fitting or suitability issues will not be accepted as a reason for return for new saddles.
• Return postage is at your cost. (You must ensure an appropriate service is used, including insurance to cover the value of the saddle price and signed for)
• A saddle trial fee is charged on any returned saddles. This does vary depending on the category of the saddle, so remember this before buying the saddle!!

Saddle Trial Fees

Second Hand Saddle – £10.00
Ex Demo Saddle – £20.00
Nearly New Saddle – £20.00
Brand New Saddle – Not applicable as Trial not available

Returns Process – Brand New Saddles Only (Trial Process does not apply)

• New saddles and selected other saddles and items are sold without the offer of a Trial and have a different returns process.
• You must let us know by email to info@discountsaddlesonline.com by 6pm on day 5 if you intend to return the new saddle.
• Any saddles which are not eligible for a trial period ie New Saddles, must have any faults reported by email within 3 days of receipt of the saddle and the saddle must be returned within 14 days.
• The saddle must be returned to Discount Saddles Online in the same condition it was despatched to you. Any indication that the saddle has been used will deem the saddle non returnable.
• The security tag on the saddle must not be removed until after the trial period, saddles with the security tag received can not be returned.
• We must receive the saddle back by day 14, after this point it can not be returned.
• Package the saddle carefully in the original box it was sent out in and return it to us:
  Discounts Saddles Online, The Granary, Myddleton Hall Farm, Delph Lane, Warrington, WA2 0RQ
• Return postage is at your own cost. (You must ensure an appropriate service is used, including insurance to cover the value of the saddle price and signed for)
• Once the saddle has been returned and checked, you will be refunded less outgoing postage. Please allow up to 7 days for the refund to be processed.

Any postage charged for delivery will not be refunded and return postage, together with appropriate postage insurance must be paid for by the customer, this will not be refunded. The item remains the responsibility of the customer until signed for as received by Discount Saddles online.com.

If the Goods are faulty

Any faults or issues with the saddle must be highlighted during the trial period of the saddle.

Any saddles which are not eligible for a trial period ie new saddles, must have any faults reported by email within 7 days of receipt and be returned within 14 days. They must be returned in an unused condition with the security tag still intact. Please note fitting or suitability issues will not be accepted as a reason for return for new saddles.

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If the Goods are second hand, they may have already been used and may be of lesser quality than brand new or made-to-measure Goods.

Price & Payment of Goods

The price of the Goods and/or Services will be set out on our website. Our prices are subject to change at any time.

These prices include VAT at the current rate.

The prices for the Goods exclude delivery costs, which will be added to the total amount due.

It is always possible that, despite Our best efforts, some of the Goods we sell may be incorrectly priced. This would be checked as part of Our despatch procedures so that, where the Goods’ correct price is less than Our stated price, we will contact you to tell you and wait for your instructions.

We do not have to provide the Goods to you at the incorrect (lower) price.

Payment must be made at the time of purchase.

Postage & Packaging

Saddles will be despatched the day after if the the order is received Sunday to Thursday before 6pm.

For orders received after 6pm despatch may be delayed until the next working day.

Orders received on Friday and Saturdays will be despatched on Mondays.

Postage: Based on 2 working day service, price is per saddle.
Most UK Locations – £25.00
Channel Islands – £35.00
Northern Ireland – £35.00
Scottish Highlands & Irelands – £35.00
Other locations – please email us to check price.

Damaged or Missing Items in delivery

Please ensure that on receipt of items that they are checked fully. Any missing or damaged items must be reported by email to us within 3 working days, otherwise claims will not be considered.

Sale, Ex Demo or End of Line items

When an item is sold as a Sale, Ex Demo or End of line item it may show signs of storage or have been trialled at a saddle fitting appointment. These items may not be the most current model of the item and may have been manufactured in previous years.

All of our saddles have been checked to ensure that they are in an overall good condition. Any obvious damage is highlighted in the description or images.   However this does not extend to any internal parts of the saddles ie tree that can not be checked without dismantling the saddle.

Trading Name:

Discount Saddles online.com is a Trading name of Yalcraft Equestrian Ltd.  182 Chester Road, Warrington, WA4 6AR.  Tel 07713 568429  Email:info@discountsaddlesonline.com