Returns Process for Saddles on Trial: (excludes New Saddles)

• We completely understand that not all saddles ordered will be perfect for every horse and rider, so we want to make sure the returns process is simple and hassle free. Please read through the points below to ensure a speedy refund so you can start searching for the right saddle!!
• Once you receive the saddle you then have 3 full days to trial the saddle. This includes any weekends and Bank Holidays within the trial period.
• You must let us know by email to info@discountsaddlesonline.com by 6pm on the 3rd day of the saddle  trial if you intend to return the saddle.
• We must receive the saddle back by day 7. After day 7 it is non-returnable.
• Package the saddle carefully in the original box it was sent out in and return it to us:
  Discount Saddles Online, Returns, The Granary, Myddleton Hall Farm, Delph Lane, Warrington, WA2 0RQ
• Return postage is at your own cost. (You must ensure an appropriate service is used, including insurance to cover the value of the saddle price and signed for)
• Once the saddle has been returned and checked, you will be refunded less outgoing postage and the applicable charge for the saddle trial fee. Please allow up to 7 days for the refund to be processed.
• The saddle must be returned to Discount Saddles Online in the same condition it was despatched to you. Any excessive wear and tear will be charged for and deducted from the amount refunded.
• The security tag on the saddle must not be removed until after the trial period, Saddles with the security tag received can not be returned.

Please note (for trial saddles):

• Any excessive wear and tear, dirt or damage will be charged for and may make the saddle non returnable.
• Any saddle which has been cleaned using anything other than a damp cloth or has had any balm or leather feeding product can not be returned.
• Please always use a suitable clean saddle cloth or numnah when riding in the saddle during the trial.
• To avoid the potential of damage to a saddle – never trial the saddle in the rain, avoid damage from zips on clothing and footwear, and avoid abrasive seams from riding clothing!
• Second hand saddles have of course been used and the flocking may require adjustment to fit your own horse and may have taken on the shape of the previous horse it was used on.
• Any faults or issues with the saddle must be highlighted during the trial period of the saddle.

Returns Process – New Saddles Only

• You must let us know by email to info@discountsaddlesonline.com by 6pm within 5 days of the receiving the saddle if you intend to return the item.
• Any saddles which are not eligible for a trial period ie New Saddles, must have any faults reported by email within 3 days of receipt of the saddle and the saddle must be returned within 14 days.
• The saddle must be returned to Discount Saddles Online in the same condition it was despatched to you. Any indication that the saddle has been used will deem the saddle non returnable.
• The security tag on the saddle must not be removed until after the trial period, saddles with the security tag removed can not be returned.
• We must receive the saddle back by day 14, after this point it can not be returned.
• Package the saddle carefully in the original box it was sent out in and return it to us:
  Discount Saddles Online, Returns, The Granary, Myddleton Hall Farm, Delph Lane, Warrington, WA2 0RQ
• Return postage is at your own cost. (You must ensure an appropriate service is used, including insurance to cover the value of the saddle price and signed for)
• Once the saddle has been returned and checked, you will be refunded less outgoing postage. Please allow up to 7 days for the refund to be processed.